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Fonola Mall will accept returns as long as the goods are returned in unused and unopened condition and reach us at the address specified below within 28 days of receipt of your order. Customers may return faulty/damaged goods within 30 days.

*Please note that we do not accept returns on underwear.


Our returns procedure is as follows:

1. Please return to the below address along with your order ID.

2. Please email with details of reason(s) why you wish to return


Returns Department
Fonola Mall
Tetegu -Weija

Tel: +233243844625

Incorrect Items

If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received Fonola mall will pay for the return shipping.

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